Operations and Support

For operational support please click here to submit an OPERATIONS REQUEST TICKET
Enter your customer credentials to login. If you are not sure of your customer credentials, phone us on +1 415 523 5909 (Americas, Europe) or +61 2 9281 3905 (Asia-Pacific) or send email to info@coherentcloud.com

Emergency Out-of-Hours Support

If you experience any outage of Coherent Cloud services, you may contact us 24x7. Please ring our NOC on (02) 9281 3905.

NOTE: The NOC contact number is for emergency operational outages ONLY.
  • The NOC contact number should not be used for assistance in configuring services or making product enquiries. It is NOT a help facility.
  • If the NOC emergency number is used for any purpose other than an emergency operational outage, a configuration charge of $250 (exGST) per hour, minimum of 1 hour flag fall, will apply. (No charge applies to the reporting of genuine emergency operational outages.)