Operations and Support

Enter your customer credentials to login. If you are not sure of your customer credentials, phone us on +1 415 523 5909 (Americas, Europe) or +61 2 9281 3905 (Asia-Pacific) or send email to info@coherentcloud.com

Emergency Out-of-Hours Support

If you experience any outage of Coherent Cloud services, you may contact us 24x7. Please ring our NOC on (02) 9281 3905.

NOTE: The NOC contact number is for emergency operational outages ONLY.
  • The NOC contact number should not be used for assistance in configuring services or making product enquiries. It is NOT a help facility.
  • If the NOC emergency number is used for any purpose other than an emergency operational outage, a configuration charge of $250 (exGST) per hour, minimum of 1 hour flag fall, will apply. (No charge applies to the reporting of genuine emergency operational outages.)